Welcome to Rivet Utility

Privacy Policy Effective Date: August 28, 2019

Rivet Utility, LLC (“Rivet Utility, LLC,” “Company” or “we”) takes the privacy of our customers very seriously. We will handle all sensitive and personal customer information in a responsible manner, and in accordance with applicable data privacy laws and the General Data Protection Regulation (“GDPR”). 

This policy describes the customer information we collect and why; how we use this information and when (and if) we share it with third parties; the choices you can make about how your personal information is collected, used and shared; and the data security, accuracy and access measures we have adopted to protect customer information under our control from loss, misuse or alteration. We also provide you with information on how you can correct inaccuracies in the information. You can contact Rivet Utility, LLC directly in reference to your privacy, using any of the means of communication outlined in this policy. Rivet Utility, LLC is located in the United States and information we collect from you will be processed in the United States.

PERSONALLY IDENTIFIABLE INFORMATION

What we collect and how we use it: The phrases “personally identifiable information” or “personal information” include any information by which you can be identified, such as your name, address, telephone number, billing information, and other information which you may provide to us.

You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for sending a newsletter for example. The following are some examples of how such information might be collected and used:

Email Newsletter

An email newsletter may be used to communicate new product availability, store events, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. If you choose not to receive our email newsletter, you may opt-out at any time.

Contests and Promotions

Email addresses that are submitted for entry in a contest or sweepstakes are used for the purpose of determining and notifying a winner. We may also use the email address to send follow up newsletters. You may, at any point of time, inform us that you are no longer interested in receiving our newsletter, and we will remove your e-mail address from further mailings. Once a prize is awarded in any contest or sweepstakes, information related to the winner will be maintained for internal administrative and auditing purposes.

Purchasing Products
When purchasing products from the Rivet Utility, LLC website (the “Site”), we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. In addition, Rivet Utility, LLC uses third party services to host this Site, deliver newsletters, process credit card transactions and deliver products. Each of these providers, including BigCommerce, Braintree, Federal Express, Facebook, Instagram, MailChimp, QuickBooks, Square, ShipStation, Twitter, UPS and the United States Postal Service has its own policies. Rivet Utility is not liable for misuse of personal information by any such third-party service providers.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient.

Technical Support

If you require technical support, we will ask you for information necessary to analyze and resolve the issue — such as information about your computer hardware and software, internet connection details, and the nature of the problem you are experiencing. We may share such information with a service provider in order to resolve the issue. 

You will always be the person to make the ultimate decision whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

Cookies

Rivet Utility, LLC may use cookies from time to time. A cookie is a unique text file that a website can send to your browser software. Cookies enable a website to tailor information presented to you based on your browsing preferences. Rivet Utility, LLC may use cookies to personalize pages you view, mark or unmark links, or to remember your preferences. If you do not want Rivet Utility, LLC to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services on our Site. 

Rivet Utility, LLC may also use cookies to track your visit to our Site. While our web servers may automatically log your IP address, this information does not identify you and you remain anonymous.

Web Site Traffic

We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our Site. We use this information to track aggregate traffic patterns throughout the Site. Such information is not correlated with any personal information.

SECURITY

Remember to close your browser window when you have completed your purchase to help ensure that others cannot access your personal information.

When you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

LINKS TO THIRD PARTY SITES

Please be aware that our site may contain links to other sites hosted by third parties. Rivet Utility, LLC does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. 

CONTACTING US

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to customerservice@rivetutility.com. You can also contact us at the following address: Rivet Utility, LLC, 200 South Barrington Avenue, PO #491806, Los Angeles, CA 90049. 

WITH WHOM WE MAY SHARE YOUR PERSONAL INFORMATION

When using your Personal Information for the purposes described above, Rivet Utility, LLC may share your Personal Information with the following:

- our sub-contractors, agents, or service providers;
- courts, arbitrators, mediators, and/or other tribunals;
- third parties with whom we engage for marketing initiatives;
- law enforcement agencies where considered necessary to fulfill applicable legal obligations; and
- regulators or other governmental or supervisory bodies with a legal right to the material or a legitimate interest in the material.


If Rivet Utility, LLC is required to disclose your personal information to government officials or to other parties in connection with an actual or potential litigation, investigation or other legal action, we will provide you with notice of the disclosure.

YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION

You have certain rights that you can exercise under certain circumstances with respect to your Personal Information that Rivet Utility, LLC holds. These include your rights to:

- request access to your Personal Information;
- request certain information related to the processing of your Personal Information;
- correct any incorrect Personal Data maintained by us;
- request that the we erase your Personal Information or cease processing it;
- object to the processing of your Personal Information;
- withdraw any consent to processing that you previously gave; and
- instruct Rivet Utility, LLC to cease using your data for direct marketing purposes.

If you want to exercise one or more of these rights, please contact us at customerservice@rivetutility.com. Rivet Utility, LLC may need to request specific information from you to help confirm your identity and ensure your right to access Personal Information or to exercise any of your other rights. This is another appropriate security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it.

POLICY CHANGES

Rivet Utility, LLC reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes on this Site. Such changes will become effective upon such posting, unless explicitly stated otherwise. Rivet Utility, LLC encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

Do not sell my personal Information

Your Rights Under The California Consumer Privacy Act

https://rivetutility.com/pages/ccpa-opt-out